Privacy Policy for PCP Refund Claims
Effective Date: 01-Feburary-2025
At PCP Refund Claim, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or engage with our claims processing services.
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: Name, address, phone number, email address, date of birth.
- PCP (Personal Contract Purchase) Details: Vehicle registration number, PCP agreement details, payment history, vehicle model, and contract dates.
- Communication Data: Any correspondence you send to us (emails, phone calls, or messages via our website).
- Technical Data: Information about your device, internet connection, browsing history, IP address, and location data (for improving our website functionality).
2. How We Use Your Information
We use the information we collect in the following ways:
- Claims Processing: To process and manage your PCP refund claims, including verifying the details of your PCP agreement and assessing eligibility.
- Customer Service: To communicate with you regarding the status of your claim and provide any necessary updates.
- Legal Obligations: To comply with any legal or regulatory requirements, including fraud prevention and verification.
- Marketing: With your consent, we may use your contact information to send you promotional offers or updates about our services.
- Website Improvement: To analyse website usage and enhance user experience by gathering insights on how users interact with our platform.
3. How We Share Your Information
We may share your personal information in the following instances:
- Third-Party Service Providers: We work with external partners, such as claims processors, financial institutions, and legal advisors, to help us process your claim and provide services.
- Compliance with Laws: We may share your information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or investigate fraud.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that process.
4. How We Protect Your Information
We take reasonable precautions to protect your personal data from unauthorized access, use, alteration, and destruction. This includes the use of encryption, secure servers, and regular security reviews.
However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your data.
5. Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Request that we correct any inaccurate or incomplete information.
- Erasure: Request that we delete your personal information, subject to certain exceptions.
- Objection to Processing: Object to our use of your personal information for specific purposes.
- Withdraw Consent: If we process your data based on consent, you can withdraw it at any time.
To exercise these rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze how our site is used. Cookies help us remember your preferences and improve the functionality of our site. You can control the use of cookies through your browser settings.
For more information on how we use cookies, please refer to our Cookie Policy.
8. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our services are not intended for children under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
PCP Refund Claim (Trading name of Baker Hardman Limited)
1A, Fairways Office Park, Pittman Way, Fulwood, Preston PR2 9LF
Email: info@pcprefundclaim.co.uk
Phone: 01772419111
